After the amazing service I received last week at Colony Tire on Carolina Road in Suffolk, Va, there's no way I could not take the time to do a review for them. A couple days before stopping in, I failed my annual inspection for my brakes (Duke Chevrolet on Main Street). I actually did need brakes. My front brakes were grinding. BUT...as it turned out, even though they were grinding, I didn't need the extensive repair that the service person at Duke told me I needed, and was planning on charging me an ASTRONOMICAL amount of money for the repair. In his defense, he did offer me the financing option. I actually had access to the cash, but I just didn't feel good about the price he quoted me in my spirit. And I don't know ANYTHING about cars! I just knew "instinctively" that this wasn't it, and Duke was not the place for me to EVER go for my automobile service/repair needs. So, I checked the reviews for Colony Tire, and was impressed at how they replied to the reviews from their customers. Something just felt GOOD about it. Good vibes! LOL! And I was correct. I went in, told the gentleman at the desk my needs, they checked out my car, gave me an estimate...BLEW MY MIND...I said "YES!", They ordered the parts, repaired my brakes (front and rear) for a great price, and sent me on my way! Great customer service. The best I've experienced in a very long time, and I couldn't be more satisfied. I highly recommend! Thanks Colony Tire, for genuinely being committed to providing excellent service to your customers. It leaves a lasting positive impression. Blessings! Brenda S.
Response from the owner:Wow! Thank you for taking the time to leave us this wonderful review, Brenda! We take pride in customer service and appreciate you putting your trust in us. We truly appreciate your recommendation and look forward to helping you again anytime you need us!